... Why should I pay for that?

commit yourself to pay...

Totally enthusiastic about some stuff one does a thorough research,  find a website or a vendor,  drive there or place an order and finally there's the opportunity to  test and use the so much dreamed stuff by oneself...

Being a pioneer seems to be harsh...

So only now one can objectively say if that product /service matches the original intention / expectation... in proper way.

However,  what if after all your efforts,  time put into figuring out yourself the answer to your situation/ need, identifying the corresponding provider,  finding out how to get the product to your place and where to look for user's manual/ guide ...

The right to change your mind

You feel absolutely put off by the follow-up service or what's worse: just some aspect of the product itself.

Fortunately,  our caring European Union ordered  member states wide a so-called cancellation period - for consumers to return product / terminate a contract without explanation.

Finding out WHY

Now comes the point I am disappointed:
Personally,  I find a rejection bit hard to breath over - esp if I don't understand why it happened in first place.  In this case,  after so much energy on the consumer side,  I totally miss the reason why I am not asked to express my opinion why am I so dissatisfied to quit!

As Sallie Krawcheck writes in her article - nowadays even for multibilion companies it's vital to interact or at least to listen to their customers for feedback - even if they perceive themselves as dominant players.

once in an onlineworld ...

Naturally in polite manner - for example like:

What you think we could do to retain / regain me as a happy (paying) customer?

What they shall adjust/ change to make their offer more attractive to me...

(oh, and Audible.de - please note, that cancelling a subscription I paid over several months, does have a deeper cause - thus, possibly not falling into categories provided by your long-lasting questionaire while trying to unsubscribe! Maybe, if you are truly interested in enhancing your product array and still forthcoming customer approach, why not to offer a open-answer window. ... and then find time and human resources to get back?  )

Over the years in several european countries realised that the less competent in certain field,  the more opinionated he acts.  Furthermore,  generally people love to correct or rectify...

Or never mind, maybe  it's just my unheard demanding ego, always wishing for what I cannot have ...